Healthmate Philippines

Returns, Refunds & Replacements

If something is wrong with your Healthmate order, we’re here to help. Review the guidelines below for damaged, missing, incorrect, or compromised products.

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Order Issues Wrong, missing, incomplete or damaged items
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Keep Evidence Photos and unboxing videos can help us investigate
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Report Promptly Shipping-related concerns are preferably reported within 48 hours

Concerns we can review

Customers may contact Healthmate regarding the following order, product, or fulfillment concerns:

Wrong product received
Missing product
Missing quantity
Incomplete order
Damaged bottle
Broken container
Compromised safety seal
Suspected tampering
Significantly damaged product
Verified fulfillment error
Parcel delivery discrepancy
Suspected counterfeit product
2. Reporting a Concern

Customers should report shipping-related damage, missing items, or fulfillment concerns as soon as possible after receiving the parcel.

Preferably, shipping-related concerns should be reported within 48 hours to allow prompt investigation.

This recommended reporting period does not override any rights provided by applicable law or marketplace buyer-protection rules.

3. Supporting Evidence

Healthmate may request:

  • Order number
  • Shipping label
  • Outer parcel packaging
  • Product packaging
  • Bottle/container
  • Batch number
  • Expiry date
  • Clear photographs
  • Video, if available
  • Proof of purchase
  • Screenshots
  • Other reasonably necessary supporting information
An unboxing video is strongly encouraged because it may help verify shipping or fulfillment concerns.

However, cases should be reviewed based on all available evidence and applicable consumer or marketplace rules.

4. Damaged or Compromised Products

Do not consume a product if:

  • Safety seal is broken
  • Bottle is broken
  • Product appears tampered with
  • Product is significantly damaged
  • Packaging suggests possible contamination or compromise
Important: If product integrity appears compromised, do not consume the product.

Contact Healthmate or use the applicable marketplace return/refund process promptly.

5. Wrong or Missing Items

Once verified, Healthmate may provide an appropriate resolution such as:

  • Replacement
  • Sending the missing product
  • Partial refund
  • Full refund
  • Another appropriate remedy

The appropriate resolution will depend on the circumstances and applicable platform procedures.

6. Opened or Used Supplements

For health, hygiene, and product-integrity reasons, opened or used products generally cannot be returned solely because of:

  • Change of mind
  • Personal preference
  • Taste
  • Failure to achieve a particular expected result

This applies except where otherwise required by applicable law.

7. Individual Results

Individual experiences and results vary.

Failure to obtain a particular expected result does not by itself establish that a Healthmate product is defective.

8. Unexpected Reaction or Adverse Experience

If a customer experiences an unexpected reaction:

  1. Stop taking the product.
  2. Seek medical advice when appropriate.
  3. Contact Healthmate Customer Support.
  4. Provide the product and batch information for documentation.

Healthmate may request additional information concerning the circumstances of use.

Reporting an adverse experience does not automatically establish that the product caused the reaction.

Need help with an order?

Contact Healthmate Customer Support with your order details and any relevant photos or supporting information so we can review your concern.

Contact Healthmate