Terms of Service

By accessing the Healthmate website or placing an order, customers agree to the applicable Terms of Service and related policies.

Customers are responsible for providing accurate and complete information, including:

• Name
• Mobile number
• Delivery address
• Billing information
• Order information

Incorrect or incomplete information may result in:

• Delayed processing
• Failed delivery
• Order cancellation
• Return-to-sender processing

Healthmate makes reasonable efforts to ensure that website information is accurate, including:

• Product descriptions
• Ingredients
• Images
• Quantity
• Pricing
• Recommended intake
• Packaging information

Healthmate may correct genuine typographical, technical, or pricing errors when identified.

Healthmate products are food supplements.

They are intended for nutritional support and are not intended to diagnose, treat, cure, or prevent disease.

Individual experiences and results may vary.

Healthmate does not guarantee any particular:

• Cosmetic result
• Health outcome
• Weight change
• Hormonal result
• Fertility outcome
• Other individual result

Product prices may change from time to time.

Promotions and vouchers may:

• Have specific validity periods
• Require minimum purchases
• Apply only to selected products
• Apply only to selected sales channels
• Be subject to availability

Prices and promotions may differ between:

• Healthmate website
• Shopee
• TikTok Shop
• Lazada
• Other Healthmate sales channels

Submission of an order does not necessarily constitute unconditional final acceptance.

Orders may be subject to:

• Stock availability
• Payment verification
• Address verification
• Courier serviceability
• Fraud-prevention checks
• Other reasonable order-verification procedures

All products are subject to availability.

If a product becomes unavailable after an order is placed, Healthmate may contact the customer regarding an appropriate resolution, such as:

• Refund
• Replacement
• Alternative product with customer agreement
• Other appropriate remedy

Healthmate may investigate transactions involving suspected:

• Fraud
• Duplicate-account abuse
• Voucher manipulation
• HealthPoints abuse
• Referral abuse
• Technical exploitation
• Obvious system or pricing errors

Healthmate may take appropriate action consistent with applicable law and marketplace policies.

HealthPoints terms should clearly specify:

• How points are earned
• Points earned per eligible purchase
• When points are credited
• Point value
• Minimum redemption
• Maximum redemption amount
• Treatment of cancelled orders
• Treatment of refunded orders
• Treatment of returned-to-sender orders
• Treatment of COD transactions
• Referral rewards
• Promotional points
• Point expiration, if applicable
• Account abuse
• Program changes

HealthPoints should only be awarded for legitimate qualifying transactions according to the current published program rules.

Customers are responsible for following the product label and recommended intake.

Do not exceed the recommended intake.

Customers with medical conditions, those taking prescription medications, and pregnant or breastfeeding customers should seek appropriate professional advice where necessary.

Healthmate's intellectual property may include:

• Brand name
• Logos
• Product names
• Packaging
• Product photographs
• Videos
• Graphics
• Website copy
• Marketing materials
• Other proprietary content

Unauthorized reproduction, distribution, impersonation, or commercial use may be prohibited.

The use of Healthmate:

• Logos
• Product images
• Packaging
• Videos
• Brand names
• Marketing materials

does not automatically establish that a seller is authorized by Healthmate.

Healthmate cannot guarantee the:

• Authenticity
• Storage conditions
• Handling
• Product integrity
• Supply chain

of products purchased from unauthorized sellers.

Customers and third parties must not use Healthmate's website or intellectual property for activities including:

• Impersonating Healthmate
• Creating fake Healthmate pages
• Misrepresenting affiliation with Healthmate
• Unauthorized use of Healthmate branding
• Fraudulent transactions
• Voucher or rewards abuse
• Unauthorized commercial copying of website materials
• Interfering with website operation or security
• Using Healthmate materials in misleading advertisements

Purchases made through Shopee, TikTok Shop, Lazada, or other third-party marketplaces are additionally governed by the respective platform's:

• Terms
• Payment rules
• Shipping policies
• Cancellation procedures
• Buyer-protection policies
• Return/refund procedures
• Voucher rules

Where a mandatory marketplace process applies to a marketplace transaction, customers should follow that platform's official procedure.

To the extent permitted by applicable law, Healthmate's liability may be subject to reasonable limitations relating to circumstances outside its direct control.

Nothing in these Terms should exclude or limit rights or liabilities that cannot legally be excluded under applicable Philippine law.

These Terms and transactions made through the official Healthmate website shall be governed by applicable laws of the Republic of the Philippines.

Applicable consumer-protection, privacy, e-commerce, and other mandatory laws remain controlling.

Healthmate may update these Terms of Service to reflect changes in:

• Products
• Pricing
• Promotions
• Website operations
• Shipping procedures
• Marketplace requirements
• Business practices
• Applicable laws or regulations